SHIPPING AND DELIVERY

ENJOY FREE SHIPPING ON ALL ORDERS OVER $100.

Standard shipping for orders under $100 is $8.00. Most domestic orders are dispatched within 48 hours. Please allow up to 7 business days for standard delivery depending upon the time of purchase and your delivery address.

Express shipping for under 0.5kg is $10.00, while Express Shipping with Signature is $15.00. Most express orders are dispatched within 48 hours. Please allow up to 4 business days for express delivery, depending upon the time of purchase and your delivery address.

Please note: All Australian orders are dispatched from Melbourne, Australia. During sale and holiday periods, delivery may take longer than the estimated timeframes above. Please allow an extra 1-2 business days for delivery of all monogramming orders. If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage. To find out more about postage to your state, click here. Any heavy packages will only be ship by Standard Shipping.

Please use the below chart to determine your local area's delivery times.
 

DESTINATION EXPRESS    STANDARD
WA Country 3-4 business days                              5-8 business days                            
QLD Country 3 business days 3-5 business days
SA Country 2-4 business days 3-4 business days
Darwin City 2-3 business days   4-6 business days
Perth Metro 1-2 business days 4-5 business days
Melbourne Metro 1 business day 2 business days
Vic Country, Sydney, Adelaide and Canberra Metro 1 business day 3 business days
NSW Country, Brisbane Metro, Tasmania 1-2 business days 4 business days


FAQ

Do you ship internationally?
Yes, from AUD$65.00 (Varies depend on country). We use Australia Post Pack & Track International service which can be tracked. Estimated delivery is approximately 4-15 working days (from Melbourne VIC 3000). At peak times it may take longer. This service requires a signature upon delivery. Please nominate a delivery address where somebody is available to sign for the parcel (ideally a work/ office address you know will be attended)
 

Can I enter my address in a language other than English?
We encourage you to enter your shipping address in English. This can avoid delays with your order, and ensures that your order is delivered correctly. If it is necessary to enter your address in your localized language, for example in Cyrillic or Pinyin, please ensure that both are entered in the shipping address field.
 

How long does it take to process an order?
Once your order has been placed it may take up to 48 hours for your order to be dispatched. If you place an order on a weekend, your order should be processed the following business day. Please note this can take longer during sale or busy periods.


How can I track my order?
When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after from Australia Post with your tracking information which you can use to follow your parcel’s journey. You can track your parcel on the Australia Post website here and you will also be sent updates about your delivery via Australia Post. You can unsubscribe from these emails at any time via the link in the email or through managing your MyPost account. Please allow up to 24 hours from receiving the dispatch email for your tracking information.


Do I need to be home to sign for my parcel?
Yes. We want to make sure your order gets to you safe and sound, so someone will need to be home to sign for your parcel. We’d recommend selecting a business address to make sure someone is available.
If you're not home and Australia Post determine there is a safe place for the parcel to be left on the premises, they’ll leave it there and take a photo of the parcel as proof that it was delivered safely. If there’s no safe place, a card will be left as normal – and the parcel will be awaiting collection at a nearby Post Office to sign for. Unfortunately we cannot be held responsible for any lost or stolen parcels.
 

Can I change my shipping address?
If your order has not yet been dispatched, please call us on +61 3 9645 6346 or email us at info@jaben.com.au with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.
 

If you have any further questions about Australian delivery please feel to Contact Us.